We require a $75 deposit for all bookings. This deposit will be applied towards treatment at the time of your appointment. For reserving appointments we accept American Express, Visa, MasterCard, and Discover.
If you arrive more than 15 minutes late for your appointment, you may be required to forfeit your deposit and reschedule to avoid disrupting the appointments of other clients.
As a courtesy to our providers, for non-group appointments please provide a minimum of 48-hours notice should you need to cancel or reschedule an appointment.
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the provider’s day that could have been filled by another patient. As such, we require 48 hours notice for any cancellations or changes to your appointment. Patients who provide less than 48 hours notice, or miss their appointment, will forfeit their $75.00 deposit. Changes made to your appointment before the 48-hour window will allow the $75.00 deposit to roll over to your next appointment.
For group appointments, there is a 72-hour cancellation policy. All cancellations made within the 72-hour period will result in forfeiture of deposit.
Pricing & Pre-payments
Pricing for services and products are subject to change.
If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc. we are not able to accept credit or debit cards or CareCredit from the client and require payment in cash.
Checks are not accepted.
Returns & Refunds
If you are not completely satisfied with your skincare product purchase, simply return the item in its original packaging within 30 days. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.
Prepayments are refundable within 3 days of purchase. Services received can not be refunded.
We provide complimentary virtual consultations with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique facial anatomy, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.
There is a limit of 2 free consultations per person per 365 days.
For the health and safety of our clients, Rumi Aesthetics has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to Rumi Aesthetics. Only working service dogs are permitted.
This No-Pets policy applies to:
- Emotional Support Animals
- Comfort Animals
- Therapy Animals
Rumi Aesthetics complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our clients.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes. We will only retain personal information as long as necessary for the fulfillment of the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
These terms remain in effect after your account is disabled.
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